Warranty & Return Policy
Pictures of products and white papers posted on our Web site, the logos used, web design, product coding and copyrights belong to the organization he represents, or the Sultasa hotel and get technical support.
Site publication available product images and descriptions are for information only. In no way it can not be copied. Absolutely used for commercial purposes.
the product you have received HOTEL Sultasa as we expect you to get the best performance. However, there is any defect in the product you have received should be applied if the conditions stated below refunded.
The product you have received, if any product related errors; product; In the original package and shipping box, warranty card, invoice, you can return all documents to be recorded.
specified exactly which product defects after it is approved by our company or product price changes to be made will be refunded.
Our products are delivered to the shipping company once it is packaged safely. Shipping company shipping company will be responsible for any damages to the product due to induced errors.
HOW TO BE RETURNED?
expressed in the form of an order confirmation email that we send "order number" to write the defect in the product specifying the explanatory email or you must reach us by phone or fax.
Refunds will be made to your order tracking number, the product in its original packaging, warranty card, invoice and packing of products with documents you need to send to the address below.
Gazi Mustafa Kemal Boulevard, Mersin / TURKEY
Tel: +90 324 3412000
It is kindly advised to send the product can be followed with a cargo company. Please note that you approve Cleaning Shop defect of your money to pay its your responsibility to deliver the product and shipping costs Cleaning Shop.
FAILURE AND RETURN PROCESS
Sultasa hotel provides all products of the company have reached into the corporate structure. potential problems or defects in the product will be examined by the customer receives the product after new Sultasa hotel will be delivered to the customer will be refunded the price of the product, if desired. Sultasa hotel will send it deems necessary for examining the faulty products manufacturer. Consent given by the manufacturer if the product has been paid or will be replaced with a new product price will be refunded. Customer, product warranty after our approval, all documents including the invoice should be sent Sultasa hotel in original packaging. Istanbul domestic shipping costs for all products to be sent to Sultasa hotel belongs to the customer. That can be followed to select the shipping company is important. Defective products, cleaning up Shop reaches is the customer's responsibility.
Your order, you can cancel the order on the same day my page. Your order canceling the order can be made online were shipped.
All of the products sold in Sultasa hotel is sultasaotel.co my assurance. Once approved by our defective products or products that have been paid will be replaced with a new price will be refunded to the customer. Guaranteed product will be in warranty terms apply. Once approved by the manufacturer issues that may arise in the same amount of product exchange or refund fees paid by new production processes will take effect. There is no repair-repair center in our house. Therefore, we will be sent to the manufacturer for repair and maintenance. Repair time is a maximum of 30 working days.